from Hemingway, South Carolina, US
Downloaded without any problems. Installed same as boxed software.
from Woodstock, Ontario, CA
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good.
Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.