from Woodstock, Ontario, CA
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good.
Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.
from Albuquerque, New Mexico, US
Well done! Exactly as advertised. The step-by-step process video was perfect and extremely helpful. Thank you.